Express Flooring Rip Off Report Share Flooring Stories

Express Flooring Reports

This site is dedicated to one cause, sharing stories good and bad, or to file a Ripoff Report involving Express Flooring. As you know the real Ripoff Report is a worldwide website and publication which encourages consumers to share their experiences with products and services. The Ripoff Report is simply a chance to vent to the public. However, venting doesn't always solve a problem. If the company is not aware of a problem, how can they fix it?

Then I had an idea! I will set up a website, link ALL emails to Express Flooring, and when someone sends a comment it will go straight to them. I figure with the help of everyone involved, we will have a better chance of being heard. In the event of fairness, all positive emails are welcome as well. We want to show Express Flooring we want positive action. We want to assure they are doing everything in their power to uphold their promises.

Share Flooring Experience

Customer Service at Express Flooring

Rating: 3.75 based on 5 reviews

5 Reviews
4110 W Washington Street,
Phoenix, AZ 85009

Phone: 602-357-9504


Angela Jennings

“Like many of you, I did my homework and found both good and bad reviews. I was very concerned with buying flooring from Express, but felt it was still in my best interest to hear them out. So, I took the time to collect multiple bids and met with a total of 5 different companies including Express. Because their offer was 20% less than the others, and security of the lifetime warranty, I decided to take a chance and give them the shot. This has turned into one of the best decisions for remodeling I have ever made for my home!”

First off…everyone I was in contact with, from the phone representatives to the design consultant that met with my husband and I were amazing! But the proof was in the craftsmanship of the installation team. The installers were right on time, they moved my furniture as if it were their own, tore out the old flooring and removed it without incident, and meticulously laid down my new flooring. I felt the floor turned out SPECTACULAR, and my guests a few days later said “WOW…YOUR FLOOR LOOKS AWESOME! WHO DID THE WORK?”

I am proud to say, Express Flooring and have told some friends about my experiences as well since then.
My experiences throughout the entire process are in stark contrast to the negative things written about you online!
Thank you Express for a wonderful job, tremendous service, & incredible cost savings!

Your customer for life,
Angela Jennings

  • Response: Thank you for the kind words Mrs. Jennings! It was a pleasure serving you!

3.75 stars Ave. rating: 3.75 from 6 votes.
Express Flooring showed up on time
Karen Wiles

“Our workers from Express Flooring showed up on time and got to work immediately. Unfortunately even with their punctual timing the first couple days we had a slight delay half way through the project. Our crew was pulled from our jobsite unexpectedly for the AM shift on our 3rd day of installation. Apparently there was an emergency mold issue at a local clinic. I wish they could have completed us first but in the end they still finished our project ahead of schedule. I almost feel guilty now for my selfish behavior. I would certainly hire Express Flooring again. They arise to the call of duty when needed. Not to mention….saved us over $1500 compared to the next lowest bidder.”

  • Response: So sorry for the inconvenience we may have caused you. We are very happy that the situation was remedied and hope you have enough confidence in our services to use us again for future flooring needs. Please continue to use this site to voice your feelings and opinions and share your experiences with our company.

3.75 stars Ave. rating: 3.75 from 5 votes.
I am extremely pleased with the outcome
Kyle Maroney

“Express Flooring was hired to provide a full house of flooring for our first new home. Our expectations were very high. We selected a very high-end product and was expecting a lot! Our job did not get off to a good start. Our crew showed up late and short 2 people. We hired a team of 4 due to the size of our project and the timeline we needed completion. I have to say we were nervous wrecks the first 2 days. Finally our crew of 2 became a crew of 4 on day 3. They humped it, worked 14 hour days and actually finished a day early. I am extremely pleased with the outcome but did not enjoy the unneeded stress of the first 2 days. In the end….we are happy! We will hire Express Flooring one day again!”

  • Response: We greatly apologize for the rocky start. We are so happy that you are pleased with the end result and willing to work with us again for all your flooring needs.

3.75 stars Ave. rating: 3.75 from 5 votes.
Thanks for the mix-up Express Flooring!
Caroline Diaz

“Recently we purchased new carpet and installation from Express Flooring. The project was finished on time and it looked beautiful. The only problem was that they installed the wrong color! Apparently our style number was miss-communicated. At first we freaked. Once we calmed down we immediately called Express Flooring. I have to say we were concerned there would be a problem. We were worried they would pass blame on us somehow. Amazingly there was no hesitation and numerous apologies. They offered us two options. 1 – Replace with correct carpet. 2- Keep existing carpet. This was a no-brainer for us. The mistaken carpet was much nicer than our original selection. Not only did we save more 20% from the 3 lowest bidders, we accidentally got a carpet that was not in our budget. Thanks for the mix-up Express Flooring!”

  • Response: We greatly apologize for the mix-up and so very happy it worked out in the end. Please let us know when you are ready to start the rest of the house! Ha!

3.75 stars Ave. rating: 3.75 from 4 votes.
The lowest price I could find
Heather Agne

“We hired Express Flooring for a carpet and laminate flooring project. 2 problems come to mind when looking back on our project. One was probably slightly our fault. We underpaid for our furniture moving. I was so concerned about price I did not account for the intense labor relocating our pool table would be. Unfortunately one of the crew members gouged our new laminate flooring when setting up the pool table downstairs. We did not catch this until the crew was packed up and on another jobsite. It took them almost 2 days to return to replace the damaged floor. When they showed up they had extra workers with them to assist lifting the pool table. In the end this mistake could have been avoided if I would have properly prepared our crew for furniture moving and actually paid the extra $25 dollars. So thanks again Express Flooring and I apologize for need for the lowest price I could find.”

  • Response: We apologize for the delay to return for damaged board replacement. No worries on the need for low price. That is what we do! Enjoy the Lifetime Installation Warranty!

3.75 stars Ave. rating: 3.75 from 4 votes.
Express Flooring Reports
Free In-Home Flooring Estimate
Express Flooring "Goal"
Our Goal at Express Flooring is Satisfaction! We can assure you that our friendly management team is here to answer any and all of your questions or complaints. It is our never-ending desire to work towards having all of our customers 100% SATISFIED."
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Express Flooring Memberships
  • World Floor Covering Association
  • Arizona Floor Covering Association
  • Arizona Chamber of Commerce
  • Tucson Chamber of Commerce
  • Denver Chamber of Commerce
  • United States Chamber of Commerce
  • National Tile Contractors Association
  • Building Trades Association
  • National Carpet & Rug Institute
  • National Wood Association
  • Hardwood & Laminate Association
  • SAHBA - Southern Arizona Housing & Building Association
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Express Flooring Promises
  • Free In-Home Estimates 7 days a week. Evening & Weekend appointments available
  • Complimentary Decorating Advice
  • Next Day Installation on In Stock Products
  • Superior Craftsmanship
  • Lifetime Installation Warranty
  • Knowledgeable professionals
  • Over 100 years of flooring experience
  • Quality Brand Name products
  • Discount warehouse pricing
  • Financing available with 12 months of No interest.
  • Family owned and operated values
  • We take all of the stress and anxiety out of purchasing flooring.
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